Terms & Conditions

Welcome to Radiant Roots Trichology & Hair Loss Clinic’s website. By accessing or using our website, booking services, purchasing products, or participating in consultations, you agree to the following terms and conditions. Please read them carefully.

1. Use of Our Website

You agree to use our website for lawful purposes only and in a way that does not infringe the rights of others. Any misuse, unauthorized access, or attempt to compromise the integrity of this site is strictly prohibited.

2. Appointments and Cancellations

• Appointments must be booked in advance via our online system or by phone.

• A non-refundable deposit is required to secure your appointment.

• We require at least 48 hours’ notice for cancellations or rescheduling. No-shows or late cancellations may result in a fee or forfeiture of deposit.

• Chronic no-shows may result in dismissal from our practice.

3. Consultation and Services

All services begin with a detailed consultation to determine your scalp and hair needs. While we aim for optimal results, individual outcomes vary, and no guarantee can be made regarding results or timelines.

4. Medical Disclaimer

Our services and products are not intended to diagnose, treat, cure, or prevent any medical condition.
Information shared during consultations is not a substitute for medical advice. Please consult your physician for any underlying health concerns.

5. Privacy Policy

We value your privacy. Personal information collected during your visit or via our intake forms will be used solely for service delivery and internal purposes. We do not sell or share your information without consent.
[Link to full Privacy Policy]

6. Products and Returns

• All product sales are final.

• Due to the nature of hair and scalp products, we do not offer returns or exchanges unless the item is defective.

• If you receive a damaged or incorrect item, please contact us within 7 business days of receipt.

7. Payment Terms

• Payment is due at the time of service.

• We accept all major credit cards, debit cards, and digital payments.

• We do not accept checks.

• Prices are subject to change without prior notice.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Radiant Roots Trichology & Hair Loss Clinic and protected by copyright laws.
You may not use or reproduce any content without express written permission.

9. Limitation of Liability

Radiant Roots Trichology & Hair Loss Clinic is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

10. Right to Refuse Service

We reserve the right to refuse service to anyone who displays inappropriate, disrespectful, or abusive behavior toward staff or other clients.

11. Updates to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted here with a revised effective date. Your continued use of the site and services signifies your acceptance of any changes.

Questions?

 

Please reach out to us at:
📧 customer-care@radiantrootstrichology.com
📞 301-237-0553
🌐 www.radiantrootstrichology.com

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